Japan’s Ihi Parts Centre Leverages Vocollect Voice Solution to Attain Operating Accuracy of 99.993 Percent
PITTSBURGH (16 December 2009) – Vocollect, Inc., the world leader in voice solutions for mobile workers, has validated a strong performance of Vocollect Voice over the past year at the parts center of IHI Construction Machinery Limited (IHI), a leading Japanese manufacturing company. The company has achieved a 70 percent reduction in work errors from its one-year implementation of Vocollect Voice, helping the company attain a 99.993 percent operating accuracy.
IHI, which manufactures and markets large-scale construction equipment including mini-excavators, hydraulic shovels and cranes, and associated environment-related equipment, is engaged in parts control of approximately 60,000 items of varying sizes at its parts center in Yokohama. The deployment began in June 2008, applying Vocollect Voice over a period of months for cycle-counting, receiving inspection, storage, picking and shipping inspection.
The key goals for the deployment were work standardization, the simplification of work processes, and overall productivity enhancement by improving operational efficiencies. In addition to the dramatic 70 percent improvement in accuracy, the company realized a 46 percent average improvement in productivity, reducing the number of workers per shift by 50 percent.
Before introducing the voice solution, the IHI parts control center used hand-held terminals or paper labels for tasks such as receiving, shipping, picking and cycle-counting. Jobs using paper labels were prone to mistakes, while productivity was hampered when using hand-held terminals during inventory count and put-away. In addition, since data transfers were batch-processed, there was no way to monitor work progress in real time.
The project commenced in June 2008 and the Vocollect Voice system was deployed in a phased implementation. The system enabled not only real-time progress controls and data updates over voice, but also on-site access to the information stored in the enterprise system. As a result of the voice system, the use of paper instruction slips and the input to hand-held terminals has been eliminated, significantly improving overall work efficiencies. Further, in this eyes-free and hands-free environment, the higher safety of workers has helped to dramatically improve concentration, productivity and operational accuracy.
Satoru Hanazono, manager, Information Systems Group, corporate administration office at IHI said, “Real-time control of work processes has been enabled through Vocollect Voice without having to replace our existing ERP system. The effect of these improvements in work efficiencies from voice is so great that I anticipate additional future benefits.” IHI is now studying the potential of using Vocollect Voice for other applications, including picking on the product manufacturing floor and PDA input control of the inspection results of finished products in the inspection process.
About IHI Construction Machinery Limited
Headquarters: 3174 Showa-machi, Kanazawa-ku, Yokohama, Kanagawa Pref., Japan
Established: August 25, 1952
Capital: 750,000,000 yen
Employees: 299 employees
Representative: Hideaki Minami (CEO)
Description of Business: Manufacturing and sales of hydraulic excavators, crawler dumpers, crawler cranes, and concrete pumps.
Web site: http://www.ihi-kenki.co.jp/english/index.html
Vocollect, Inc. is the number one provider of voice solutions for mobile workers worldwide, helping customers achieve a higher level of business performance through voice. Every day Vocollect enables over 250,000 workers worldwide to distribute more than $2 billion dollars’ worth of goods from distribution centers and warehouses to customer locations. A global team of over 2,000 supply chain reseller and channel partner experts supports Vocollect Voice offerings in 55 countries and in 26 anguages. Vocollect VoiceWorld Suite integrates with all major WMS and ERP systems, including SAP, and supports the industry’s leading mobile computing devices. For more information, visit www.vocollect.com. Vocollect®, Vocollect Voice®, Talkman®, and VoiceWorld Suite™ are trademarks of Vocollect, Inc. All rights reserved.
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